How long does engraving take?

Engraved and custom orders typically take 3–7 business days to create before shipping. Please allow a little extra time during peak seasons.

Is personalized jewelry returnable?

Because engraved and custom pieces are made just for you, they are final sale. If your piece arrives damaged or incorrect, we’re here to help.

What materials do you offer?

We offer a range of materials including 10k/14k solid gold, gold vermeil, 92.5 sterling silver, 14k gold plating, and rhodium plating.

How should I care for my jewelry?

To keep your jewelry looking its best, avoid chemicals, lotions, and water exposure. Store pieces in a dry pouch or box when not being worn.

What if my engraving isn’t what I expected?

We engrave exactly as submitted. Make sure to double-check spelling, dates, and symbols before placing your order. If there’s a mistake on our end, we’ll fix it right away.

Can I wear my jewelry everyday?

Our solid gold and sterling silver pieces are safe for daily wear. Gold-plated and gold vermeil pieces are durable but should be handled with care to preserve their shine.

Do you offer gift packaging?

Yes! You can add a gift box, pouch, or bag at checkout—perfect for meaningful gifting.