Orders may be returned or exchanged within 30 days of delivery. Customers are responsible for return shipping costs.

• Items must be in their original condition and packaging, with no signs of wear or damage.

• Personalized items, earrings, nose jewelry, and sale items are non-returnable.

Exchange orders ship free via standard delivery, with an option to repurchase expedited shipping.

You can contact our customer care team via email or phone for assistance or information regarding returns.

To initiate a return, please click here.

All regular policy information still applies; however, policy is extended for the holiday season.

Any online purchases made on/after November 1st will be eligible for return until January 16th. 

Exchanges can be completed by mail or in-store. Direct exchanges are available for the following items:

• Rings: Can be exchanged for the same style in a different size.

• Chains: Select styles offered in multiple lengths (16”, 18”, 20”) can be exchanged for a different length, if available.

If you’d like to exchange an item for something of a different price, your original item will be refunded, and the new item must be purchased separately to generate a new receipt.

Refunds are processed once returned items are received at our head office or in-store. Our team will issue the refund within 2 business days, though it may take up to 5 business days to appear on your bank statement.

Refunds are issued to the original method of payment, and a confirmation email will be sent once processed. Items purchased with a Harmony gift certificate will be refunded as online store credit or exchanged.